BER’s HVAC, Plumbing & Electric

BERS replaced my furnace in October of 2018 after it almost caught fire. They within a few days and replaced the entire thing, very little dirt and dust, it was all done much quicker than expected and the price was alright.
The furnace was service under warranty the following year, everything was still great.
I just had them over here last week for a regular checkup, plus they checked my fairly old A/C, everything is still good.
The technician was very thorough, spent almost an hour here, therefore I find the price of $96 very reasonable.

Awoke at 8 am to water spilling from our 9 year old water heater. Called Ber’s and after some troubleshooting decided it was time for a new unit. Ber’s not only had the heater in stock but was able to schedule installation that same afternoon. Brandon arrived on time and quickly got to work removing the old unit and installing the new one. He was organized, worked clean, and was efficient. The entire job, including cleanup, was done in 3 hours. Very impressed with this entire company. Thanks for the great work and customer service.

My plumbing technician Zack was super helpful and completed a bunch of rework to bring the plumbing up to code. Note the rework was necessary due to shoddy work from a different company. Zack's service was invaluable and he was easy to talk with to understand what needed to be done.

Bers has always done good by us. We recently experienced a partial outage due to a leg of power going bad in the power co buried cable and related or not, don't yet know, arcing in our power panel due to a faulty Clines Hausfield panel and main breaker which nearly caused a fire. Mario and Brandon at Bers get 5 out of 5 from us. Can't say the same for the Ohio Illuminating Co. as even though they connected what's called a "service helper" photo attached, basically a power conditioner and transformer to get 120v on both legs again it's only rated at 100 amps, not enough to power electric heat pump system and there's only 1of these in the service area that will provide the 200 amps required and it's location is unknown. Ohio Illuminating did locate the fault under a neighbor's driveway and has to be a repaired at their cost it's likely at their lei's as well then. Meanwhile for the indeterminate time we only have half our required service and waiting for power o be fully restored.

It's only due to Mario at Bers who performed an emergency fix/workaround that, after 5 days out of power, by Mario we were able to backup our wood burner with space heaters but we're still going on 9 days of heating with only our backup wood burner and space heaters. Mario replaced our service panel yesterday, excellent work and thanks to Bers for expediting and any customers who had to have work rescheduled as we do now have partial power and some heat from the heat pump possible now but we can't run anything else if used and temps drop below 30 degrees F and require the auxiliary heat we have to turn off all other breakers and reverse these steps when the house is warmed up a bit.

Appears we won't be fully restored until Ohio Illuminating fixes their buried cable or finds the 1 "service helper" that can provide the 200 amps we had b4 the outage (due to storm and winds) and subsequent failure in our service panel.

And what's pathetic about it all is I have health concerns and am supposed to be on Ohio lIlluminating Co priority list for restoration of power when an outage occurs. Yeah right. PUCO what good are you, not doing anything for the consumer that's for sure.