Home Entertainment Solutions

I just got an outdoor tv installed along with some outdoor speakers and I couldn’t be happier! The men that helped- Kyle, Keith and Nick, were all super friendly and did such a great job. I will definitely be calling back for future projects

I am writing to address my sincere appreciation to Home Entertainment Solutions and Mike Mitchell for their audio/video assistance in helping with my newly constructed home theater room.

By way of background, I initially retained the services of another “so called” expert who would assist me with all the technology tools that I needed to be implemented in a HTR constructed in my basement. This individual helped me select the HTR audio/video components, and truthfully, I am very happy with the components that I purchased. Regrettably, during the installation phase of the components, it became readily apparent that my so called expert was shooting at the hip relative to the wiring and component needs that were not initially addressed during the construction process. Certain hardwiring internet components were not installed during the construction process, and this caused a great deal of problems relative to buffering and picture quality. It was readily apparent to me during this stage that this individual did not foresee these issues and the result was a substantial drop off in the streaming and video quality for the components that I purchased.

Fortunately, I purchased my HTR seats from Mike. Mike told me a few times during the installation process of the seats that he wished I had contacted him for his assistance relative to the installation of the audio/video components. When I realized that I had made a mistake with the first technician I selected, I called upon Mike and his posse of audio/video geeks, Nick and Brandon, and they quickly assessed the problems, ordered the correct Control4 components to address the problems, and installed them in an efficient and non-visible manner, notwithstanding that all the construction had previously been completed when their services were called upon. I now have a HTR which I am very proud of and all the audio/ video problems that came to light with the first technician have now been corrected as a result of the exceptional services I received from Mike and his staff.

One of the best things I can say about Home Entertainment Solutions is their accessibility. If minor glitches come up after completing their work, I can call Mike at any time on his cell phone and he will either pick up and talk to me, or in those rare occasions he does not answer, he returns my call within twenty-four hours. I am sure we all agree that customer service has went south during and after the Covid Pandemic, but fortunately, Home Entertainment Solutions does not abide by this trending indifference to customer satisfaction.

Simply stated, if you want top notch service and exceptional components for your home theater needs, you would be well advised to contact Home Entertainment Solutions.

-Mike Tully

After calling my audio company in Stark County multiple times I never received a call back. It was time to move on.
I found this company on Google. Talk about service! They called me back the same day. Once I explained the issues with my current system they had everything working within a day! Best customer service I have had in a long time. Highly recommend!

Wow...just when I thought quality and customer service were DEAD....I had the pleasure of doing business with Home Entertainment Solutions! Mike and his crew are outstanding. Not only are they experts in their field...they are such nice people and totally dedicated to providing the best customer experience possible. For anyone contemplating having a new TV or entertainment center installed...this is the company to call! I recently moved and dreaded the thought of having a TV installed along with several other electronic components. This company came in and did an outstanding job of getting everything up and working! I strongly recommend them!

Home Entertainment Solutions were absolutely fantastic. Very quick and precise. Made the whole process very simple and answered every question super clear. There were no surprises, my wife and I knew what is hapening every step of the way. Their pricing was extremely transparent and easy to understand. Their actual installation work was fantastic and they worked very clean. You can tell from every conversation, that they are passionate about what they do. All their suggestions were perfect for our room and the end result was sensational. I would recommend them to anyone. They are a glimmer of hope for customer service and professionalism, which sadly nowadays is lacking in many places.

I would rate them higher than 5 stars, if it was possible!