Kraft's Body & Fender Co

I don’t really recall many pleasant experiences involving me getting a damaged vehicle repaired, but I will always think back on this one as pleasant. Even enjoyable. Bob was fantastic. Saved me money on two occasions when he could have easily just pocketed the difference. The body work is flawless. He added in a second side of body work and catalytic converter replacement / exhaust repair after that happened while waiting for the first side to be repaired…and got it done at least a month ahead of schedule and before any other body shop’s prospective schedule. But perhaps the best service was when he had his guys laying under my truck holding up different running board options for pictures to text to me. Cannot recommend enough. Go there, you will not be disappointed.

PS I added “auto detailing” as a service from them because the truck was returned to me far cleaner on the inside than I had dropped it off.

Had a positive experience with Kraft. My car was damaged at the rear and the front after being hit from behind. Repairs took sometime (~6 weeks) but that was largely due to existing issues with obtaining parts on time. On the repair end, they did a brilliant job and my car looked as good as new. They also cleaned the vehicle before pickup which was a nice gesture.

My 2017 F-150 was crashed into on July 1. There was a lot of damage to the passenger side bed and rear door. I had no idea it would be so difficult to find a shop that has the necessary equipment to repair the aluminum body! I guess there's a VERY expensive rivet gun needed to do some of the repairs needed, and it's not worth the investment for some shops. I worked with the claims adjuster, and he recommended Kraft's, even though it was a little further away. I'm SO HAPPY he did recommend them!! The staff was very responsive and helpful throughout the entire process. Some of the parts were backorder for a couple months, and Mr. Kraft provided regular updates for when the parts would be in, and he managed to squeeze my truck into their busy schedule once the parts did arrive since I had to wait so long. The work they did is absolutely perfect! You can't even tell it was in an accident, it looks just like new!! They really take pride in their work. If I ever need body repairs again in the future, I'd go back there again without hesitation!!!!

I was referred to Kraft body & fender through my mechanic. I took my car there and immediately it was checked out and I received a quote. I was told they would need two days to complete. My car was completed the day I dropped it off. The customer service was one of a kind. I have referred others to Kraft. I hope that I won't need this type of service again. But if I do, I will go back without hesitation.
Jennifer

My civic hatchback is currently in the shop at Kraft's awaiting parts. Every single step of the way Mr. Kraft has been SO helpful, friendly, honest, and down to earth. I've had to call/come in to the shop a few times throughout the insurance process and although I know they are insanely busy, he never makes me feel rushed and he takes the time to answer all my questions. I walk away from every conversation with more knowledge than I had before- seriously, this man is a wealth of knowledge.
They have been SO accommodating. I called today with questions about what would happen with some aftermarket modifications that have been impacted by my accident and Mr. Kraft already had a plan for them. He had already noticed that my Rally Armour mud flaps had weird mounting brackets and spacers (and my car isn't even torn down yet.)
He's allowing me to take the hood while they're doing body work so that I can still complete my winter vinyl wrapping project.
Obviously, having my car totally wrecked and being without it for weeks is a really stressful experience- but I fully trust Kraft and his team will do thorough work to get her back to the way she was before.
Thank you for taking care of me and my car (Aiko)! I already can't wait to post another glowing review when all of this is done.
My car is my lifeline. I'm lucky to have found somewhere that values my vehicle like they value their own.

Also, I wanted to add that Mr. Kraft had my car towed from my house to the shop within 2 hours of our first conversation because he knew that if he left it in the insurance company's hands that it would take who knows how long. He had a detailed estimate put together in a very reasonable amount of time even with it being right between christmas and new year's. He went over the estimate with me in person and showed me the areas on my car that they would repair and talked me through the whole repair process and timeline. It's very clear in how he talks about his work that the safety of his customers post-repair is his top priority- not just fixing the car itself. My insurance company has communicated nothing with me, this dude has done all the legwork. I'm SO lucky to have found Kraft's!!!!!!