Salem Stones

I have worked with many granite suppliers over the years, some were pretty good, others were terrible. As my business grew, my old "pretty good" supplier simply couldn't keep up with my high volume of orders, custom memorials, and high expectations. I knew I had to make a change, and for some reason didn't to call on Salem, probably because of how good it's marketing materials.

I took a tour out to visit their facilities in Ohio and was blown away by their inventory, capabilities, and most importantly, their staff. This company simply does it right: From their customer service, to their attention to detail, to their marketing tools, drafting, and quality of labor, it is hard to find any flaws in this company.

Salem goes above and beyond to exceed expectations, while servicing a ton of clients, yet making every client feel like their only one. It is difficult to keep a "boutique" and "concierge" feel when you are as large as sample, but the teams in Ohio and Georgia have the capabilities of a large supplier, while maintaining boutique service.

I would highly recommend using them if you are considering a change, and if you aren't considering a change, then let me tell you that had I known this would be the service I would have received, I wouldn't have thought my "good suppliers" were good at all.

I own a memorial company in Alabama. The entire team at Salem works very hard for their customers. Their salesman thought enough to stop by, buy my supper, and negotiate pricing with me. They are very quick as far as quotes, proofs and turn around times. Any mistakes made by their company are quickly owned and quickly corrected. That means a lot when you are very busy trying to keep your own customers satisfied. Great job to the team at Salem!

The team at Salem has provided my company and I superior customer service coupled with outstanding granite quality and craftsmanship. Their online dashboard page is amazing! Lets me see what stock is inventoried and the overall status on all of my orders. Drafting is lightning fast, reps are professional, friendly and make every effort for fast delivery without cutting corners or quality. It’s been an ongoing excellent experience.