Vance Outdoors

UPDATE - The General manager, Ray, reached out to me and offered to help me out and make it right. Ray and his team were able to get the gun i ordered into the store and offered me a fair deal. I am really happy I decided to give them a second chance because they definitely came through!

Sad to say a disappointing experience

I’ve had a couple disappointing experiences with the Lebanon location. One indirectly and the directly. I had a friend mention this store and it took 3 weeks until I had the opportunity to finally make the drive down. In those 3 weeks I spent time browsing their website and thumbing through their monthly flyer. I subscribed to their email and even entered a couple give aways. To say the least with each passing day I was looking more and more forward to visiting the store. A week before a made the drive down a friend of mine was going to pick up some bulk ammo for us. When he arrived the person behind the counter said they were out of that particular bulk ammunition. When my friend was leaving he got to talking with the cashier person and, I assume, a manager overheard his conversation. She told my friend that she would look into the situation. When she came back she said that they had plenty in the back and apologized for the inconvenience. My personal experience was somewhat similar. When I went to the store I was there to pick up a very specific handgun. A day prior to that the website said they were in stock for all location but the next day when I went to pick one up they were out at that location but they were in stock at Columbus. The gentleman helping me offered me an option to put the handgun on special order and have it shipped to their location, and that I would just need to put 20% down. I agreed and the employee said he would call to make sure they had at least 2 because if they only had 1 we could not continue. The gentleman came back and told me “they have plenty.” I gave my id, some paperwork was filled out, I paid, and then went home. A couple days later I got a call and was told that they were out of the handguns I ordered and there was nothing they could do. I wasn’t offered anything for the inconvenience nor options on another handgun or information on when I could get the one I wanted. My only option was I now have to drive back to the store to be refunded. I was really looking forward to making this my go to store and maybe most people don’t spend hours looking through a store catalog before they make a decision but I did! So, to say this was an absolute let down is an understatement.