Verizon Authorized Retailer - GoWireless

We upgraded 2 phones today and Robert took care of us. He did a fantastic job and explained things to us so very well! He took his time and made sure we left there with everything working!! Will recommend this store to others!! Thanks Robert!!!

LOVE the Shelby Verizon store!! I am a frequent stopper with everything from upgrades to many questions on my phone. The new manager, Rob, and his team are always very helpful. I guess the best part is they will offer things quickly, and explain them just enough to peak your interest. I never feel pressure or feel reluctant to ask for help. As a customer, usually I don't know what is "available", so I don't know what questions to ask. So in the course of conversation, I mentioned a couple things, and they suggested things that I could do, or things my phone and tablet could do, that would benefit me. I always learn a thing or 2 that's new and helpful!! It takes an attentive associate to make a customer feel at ease. The Verizon store in Shelby has those kinds of associates. I wish they had a better, more visible location so they could be used to their full advantage!! As always, I tell everyone to go to the Shelby office. Thank you!!!

Best customer service in Shelby! Jalen, the store manager was super super helpful and kind! There was a woman there too, she didn’t help us but she was very nice too! She was with a customer when we came in, but she greeted us right away and said someone will help us asap. It took a little bit of time to get everything done we needed to, however he was taking his time to make sure everything was done right and so that he could answer our questions thoroughly. Highly recommend!

Was very impressed with the service I received from Robert today!! Walked in with a prepaid sim card and network availability issue and after showing him my current receipt for monthly service he did a few "magical" moves and a hard reset my phone and service is good as new. I was very impressed with the high level of customer service Robert provided to me compared to the level of service I've received as a prepaid customer at Verizon stores in the Mansfield area. I am so happy that we have a Verizon store available here in our small town and would recommend this store to anyone who is looking for a phone or service with Verizon or someone who is having issues with their Verizon service or phone.

The employees in this store are always so helpful and are willing to go above and beyond. It is refreshing to know there are still people in the world like that. The employee Brandon recently was very helpful and friendly when I needed help with my Note 4. I'd recommend this store over the Mansfield location any and everyday!