Jeff Schmitt Cadillac

UPDATE: they just called me and said keys finally arrived. They were nice and kind. It’s just the lack of communication that bothered me. Hope it gets better

Purchased a brand new 2021 CT5 from them. Within 1k miles, the ink on the key fob started fading out. I said to myself no big deal, I’ll have them take care of it on the next service. I go there to the service department for an oil change and pointed out the key issue. The service advisor Tom Antonelli stated that it’s on back order and it might take 2 weeks to get here, I told him no worries, I’m going out of town for two months anyways. I gave him a call after two months and he stated that the fob is still not here and that he will get with parts and call me back. Of course I never got a call a back and I call the next day and they told me they will let him know to call me and never did of course and never heard anything from parts or service. Lazy and unprofessional.

Invoice# 912748

We ordered a new Cadillac XT 6 the beginning of September, 2022. We were told it would take about 12 weeks to be delivered due to manufacturing parts shortages. But it took almost 6 months for the car to be delivered the last week of February, 2023. In the meantime, our trade declined $3000 in value. Our salesman Rob and new car sales manager Jeff assured us they would do everything possible to make up for the delay and decline in value of our trade in. They did just that! Even though our trade was 6 months older, had 5000 more miles, and used car prices in general had declined, they honored our original difference price after the trade in was deducted. As we traded emails and phone conversations over the delayed delivery of the new car, they assured us they would take care of us and they did just that. They kept their word. They are honest and trustworthy and we would highly recommend them if you are purchasing a new car. They were great to work with. The delay was not a dealer problem but instead was a parts shortage problem at the Cadillac manufacturing facility. One other item: Our trade needed some repair during the waiting period. We hated spending money on a repair just before trading the car in. Their service department gave us a nice discount on the repair price. Thanks Jeff Schmitt Cadillac.

My husband and I had our day planned to car shop at 3 dealers in our area. Jeff Schmitt Cadillac was our first and last stop. We were greeted by Collin on the lot. We knew which car we wanted to test drive (did our homework). Collin set up our test drive and away we went. Needless to say we purchased our first ever Cadillac. Collin and the Jeff Schmitt Team made the process extremely pleasant with no hassles. Collin and the team met every expectation and then some. We named our Cadillac Collin. (Collin the salesman is happy). We can’t express how pleased we are with our buying experience. If you’re on the Market for a car or looking to make a friend stop in and meet Collin and the Team. You won’t regret it!

My wife and I just bought an XT5 and we love it. Jeff Schmitt Cadillac is a great dealership. We worked with Collin and he made the process easy and smooth. I'm sure this won't be our last Cadillac!!

My wife and I just leased a new XT4 Sport and we couldn’t be happier. It’s perfect since we’re starting a family soon and she needs a reliable safe vehicle to get around in. Collin was very professional, polite, informative, and kept us up to speed throughout the entire process which is doubly impressive since I can be a tough customer because I like to go over every little detail with a fine toothed comb. He explained everything to us in great detail, went through all the features and made himself available even on the weekends when I would ask him about the vehicle. Top notch, will be buying from him again, and would highly recommend their dealership if you’re also looking for an effortless experience and beautiful automobiles